WARRANTY

All Ultralight Adventure Equipment products are warranted, to the original owner, against defects in materials and workmanship. If a ULA product fails due to manufacturing defects, ULA Equipment will replace or repair the product free of charge at our discretion. Damages due to improper use, accidents, or general wear and tear, are considered repairs and are not covered by warranty.

Please note that whether you’re home or on the trail, the cost of shipping your backpack to ULA is your responsibility.

All packs returned for warranty issues MUST be recently cleaned. To properly wash your pack, check out our Pack Care Guide. If a pack is received and has not been cleaned, a $30 cleaning fee will be charged.

REPAIRS + TUNE UPS

We offer tune-ups and repairs on all ULA backpacks. We are happy to repair damage caused by accidents, wear and tear, and improper use for a reasonable fee.

Always keep in mind that lightweight packs require the same care as any other lightweight piece of gear; dropping your loaded pack on the ground, picking it up by the shoulder straps rather than the haul loop, or checking it as luggage can drastically shorten the life of your pack. Treat your pack gently and it will reward you with many years of service.

The cost of shipping your backpack to ULA is your responsibility. Return times on repairs varies as packs with significant damage may require us to replace entire panels. Please Contact Us to discuss cost and timeframes for your packs repairs or tune up before shipping your pack.

All packs sent in for repairs or tune-ups MUST be recently cleaned. To properly wash your pack, check out our Pack Care Guide. If a pack is received and has not been washed, a $30 cleaning fee will be charged.

AFTER PURCHASE ADD-ONS + UPGRADES

Purchased a pack, but decided you want bottom straps, or a top Y-strap? Need an extra pocket? No problem, we’re happy to help you create the pack of your dreams. Contact Us to discuss your needs.

All packs sent in for add-ons and upgrades MUST be recently cleaned. To properly wash your pack, check out our Pack Care Guide. If a pack is received and has not been washed, a $30 cleaning fee will be charged.

The cost of shipping your backpack to ULA is your responsibility.