SHIPPING

We print our shipping labels when we process your order, and you will receive an email saying your order has shipped at that time. That does not necessarily mean your order has gone out the door, just that the label was created. If you need your package by a certain day, please call, and we’ll do everything possible to get your order to you when you need it. Please don’t assume that because you choose two-day shipping, it will arrive two days after you place your order (two-day shipping is from the time the package gets to the carrier and can be subject to delays.)

INTERNATIONAL SHIPPING & TAXES

Shipments outside of the U.S. may be subject to country-specific importation taxes, duties, tariffs, or VAT. These fees are NOT included in the shipping amounts charged on our website and may require your payment before your local postal service will release your package to you.

Contact your local customs office for more information on fees charged in your specific country, as they are based on the order’s value and vary from country to country.

Please note that if you refuse a package that customs has received because you are not willing to pay importation fees, ULA will refund you the product’s cost minus any additional charges to return the package to us.

ULA + ROUTE

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Adding Route Package Protection to your order at checkout, means your order is protected against being lost, damaged, or stolen. Route also allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online, using Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. In addition to real time tracking, SMS and email updates let you know when your package has been delivered. Route is a premium optional service costing anywhere from $0.98 to 2% of your purchase. To protect your order against loss or theft, add Route package protection at checkout.

Click here, for more information on Route’s Package Protection Policies. And here to read Route’s Terms + Conditions.

Already signed up? Download the Apple App, or Android App.

INCORRECT ADDRESSES

 If you enter your address or information incorrectly when submitting your order and there are additional shipping charges, reshipment, etc. needed, the cost of that falls on the customer
without exception.

Return Shipping ON RECOMMENDATIONS

While ULA will do our very best to help you get the correct model, size, configuration, etc., we aren’t perfect. In the event an exchange or return occurs based on our recommendation, the return shipping is still the customer’s responsibility without exception.

ORDER CANCELLATION

Orders can be canceled at any time before they are shipped. As noted above, even though you received a shipping notice and need to cancel, please give us a call and we’ll do our best to accommodate.

Please read our Returns & Exchanges Policy concerning eligibility for returns in the lower 48 states.

If you have questions, please contact us.