RETURN POLICY

We understand that buying a pack online isn’t easy for sizing and model selection. ULA’s priority is to make your shopping experience with us as pleasant as possible so you end up with a product you love.

• ULA products may be returned within 14 days of delivery.
• Items must be in brand new condition—never used outdoors (even for test hiking) and clean with no visible wear, dirt, pet hair, etc.
• Refunds may take up to 3 business days to process once an item has been delivered to our warehouse. Seasonal rushes may cause delays in return processing times.
• You are responsible for the cost of returning the original purchase to ULA.
• US Purchases: Any initial shipping fees, including ROUTE shipping protection, are non-refundable.
• International Purchases: All shipping fees and VAT are non-refundable.
• Custom Backpacks and Gear are final sale; no returns.
• Embroidered Backpacks and Gear are final sale; no returns.
• Deals & Specials are final sale; no returns.

RETURN PROCESS

• Contact Us via email to initiate a return.
• You are responsible for shipping the product back to ULA. FOR US CUSTOMERS: We can email you a return label upon request for a flat-rate fee of $15.
• The purchase price will be refunded once the original product has been received and processed.
• While ULA will do our very best to help you get the correct model, size, configuration, etc., we aren’t perfect. In the event an exchange or return occurs based on our recommendation, the return shipping is the customer’s responsibility without exception.

EXCHANGES

To make the exchange process as quick and simple as possible,  we have customers return their current pack for a refund, and reorder the pack they need. If you have fitting or sizing questions, please Contact Us and we would be happy to discuss what isn’t working with the current pack, and what to order instead.

EXCHANGE PROCESS

• Follow the returns guidelines above.
• Contact us for fitting/sizing help.
• Order your new pack!